About us
About North Star Pet Grooming
A barbershop for dogs. Quiet, kind, on time.
Our story
How North Star Pet Grooming got here
Hana Sato opened North Star in 2018 after eight years grooming three dogs per hour at a high-volume chain. She wanted a shop where one groomer, one dog, and calm mattered most. What set North Star Pet Grooming apart from the start was a refusal to treat the basics as afterthoughts — doing the careful, unglamorous work that earns trust, and treating every client the way the founders wished they had been treated. 6 years and more than 280 clients later, that conviction still runs North Star Pet Grooming. The team has grown, the work across Chicago has too, but the promise is unchanged.
Our mission
To groom every dog—especially anxious rescues—in a quiet, unhurried space where they feel safe.
Milestones
Two decades, one promise
2020
North Star Pet Grooming opens its doors in Chicago.
2022
Grew the team and deepened the core service offering.
2025
Passed 280 clients served.
What we stand for
Our values
One dog at a time
We treat "one dog at a time" as a standard, not a slogan — it shows up in how we actually do the work, every time.
Anxiety-aware handlers
We treat "anxiety-aware handlers" as a standard, not a slogan — it shows up in how we actually do the work, every time.
Low-noise, cage-free space
We treat "low-noise, cage-free space" as a standard, not a slogan — it shows up in how we actually do the work, every time.
On-time, every time
We treat "on-time, every time" as a standard, not a slogan — it shows up in how we actually do the work, every time.
Credentials
Licensed, insured & accredited
Backed by 6+ years of commercial work and the credentials to match.
Licenses & registrations
- IL licensed professionals
Certifications
- Certified, continuing-education-current staff
Memberships
- Better Business Bureau — A+ Accredited
Ready to start your project?
Tell us what you have in mind and we’ll put together a clear, no-obligation estimate for Chicago, Greater Chicago, the Chicago metro area.